jlive Privacy Policy —
Your Information Is Our Responsibility
Here is a detailed description of how your personal information is collected, used, and kept secure on the jlive platform.
This privacy policy is effective as a legal agreement between jlive and its users. Please read it carefully before using our platform. If you do not agree with this policy, please do not use our services.
1. Introduction and Purpose of This Policy
jlive is one of Bangladesh's trusted online betting and casino platforms. We place the highest importance on the privacy of our users. This privacy policy explains how jlive collects your personal information, the purposes for which it is used, and how that information is kept secure.
By using our website, mobile platform, or any other service, you consent to the terms described in this privacy policy. This policy is an integral part of our terms and conditions.
jlive complies with all applicable data protection laws and regulations. We keep your information secure using SSL encryption and modern security technology.
2. What Information We Collect
Personal Identity Information
We collect the following information for account registration and management:
- Full name and date of birth
- National ID number (for identity verification)
- Email address
- Residential address
- Mobile number
Financial Transaction Information
We store the following to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account numbers
- Transaction history and amounts
- Dates and times of deposits and withdrawals
- Transaction reference numbers
Gaming Activity Information
To improve our service quality and ensure responsible gaming, we record:
- Betting and gaming history
- Win and loss records
- Time spent on the platform
- Preferred games and categories
Technical and Device Information
To maintain platform security and performance, we automatically collect:
- IP address and location data
- Browser and operating system type
- Cookie and session data
- Visit times and page information on the site
3. Purpose of Using Your Information
jlive uses your personal information only for lawful and specific purposes. We never collect your information unnecessarily or use it outside of approved purposes.
Service Delivery and Account Management
This information is used to create and verify your account, process transactions, manage bonuses and promotional offers, and personalize your gaming experience.
Security and Fraud Prevention
We analyze your information to ensure your account's security, detect suspicious activity, and prevent unauthorized access. jlive's SSL encryption system remains active at all times.
Fulfilling Legal Obligations
We are required to verify your identity for KYC (Know Your Customer) verification, Anti-Money Laundering (AML) processes, and compliance with applicable laws and regulations.
Improving Customer Service
We analyze your information to provide 24/7 live chat support in Bengali, resolve your complaints and issues quickly, and continually improve the quality of our services.
Ensuring Responsible Gaming
We monitor gaming patterns to identify problematic gaming behavior early and provide assistance to users when needed.
4. Sharing Information with Third Parties
jlive does not sell your personal information or transfer it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Service Providers
The minimum information necessary to complete financial transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. This information is used solely for the purpose of verifying transactions.
Technology and Security Partners
Limited information is shared with trusted technology partners for platform security, technical maintenance, and game software operations. These partners operate under strict confidentiality agreements.
Legal Authorities
We may be required to disclose information in accordance with applicable law in response to court orders, legal requests from government regulatory bodies, or national security-related needs.
jlive never sells or rents your personal information to advertising agencies, data brokers, or any other commercial entity.
5. Cookies and Tracking Technology
jlive uses cookies and similar tracking technologies to improve the experience of website users. Cookies are small text files stored in your browser or on your device.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security, and remember your preferences. These cookies cannot be disabled.
Functional Cookies
These cookies are used to save your language preferences, settings, and personalized experience. They make each of your visits more convenient.
Analytics Cookies
We collect anonymous analytics data to understand how users interact with our platform and to improve service quality. This information is not linked to your personal identity.
You can control or delete non-essential cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
6. Data Security Measures
jlive applies industry-standard modern security measures to keep your personal information secure. Our security infrastructure includes the following layers:
- SSL Encryption: All data transmitted between you and our servers is protected by 256-bit SSL encryption.
- Two-Factor Authentication: An additional layer of security is ensured when accessing your account.
- Secure Data Storage: Your information is stored in encrypted databases where unauthorized access is not possible.
- Regular Security Audits: We conduct regular security audits and resolve any vulnerabilities promptly.
- Restricted Access: Only authorized staff can access the information they require.
- Firewall Protection: Advanced firewalls and intrusion detection systems remain active at all times.
However, complete security on the internet can never be guaranteed. You are also responsible for keeping your account password secure. If you notice any suspicious activity, notify our support team immediately.
7. Data Retention Period
jlive retains your information for as long as necessary to fulfill the specific purpose it was collected for. The retention period is determined based on the type of information and legal requirements.
Active Accounts
All personal and transaction information is retained for as long as your account remains active. Even after an account is closed, information is retained for a specified period in accordance with regulatory requirements.
Financial Transaction Records
Financial transaction information is retained for an extended period due to legal obligations related to Anti-Money Laundering (AML) and KYC. This period is determined in accordance with applicable law.
Inactive Accounts
Data from accounts that have been inactive for an extended period may be periodically reviewed and deleted as needed in accordance with our policy, though information subject to legal obligations will be retained.
8. Your Rights and Choices
As a jlive user, you have several important rights over your own information. We respect these rights and will help you exercise them whenever you wish.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it. To make this request, contact our support team.
Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request that it be corrected. We are always ready to ensure accurate information is kept on record.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may cancel your subscription at any time. This can be done by contacting our support or via the unsubscribe link in any email.
We generally process requests to exercise your rights within 30 days. In complex cases, this may take up to 60 days.
9. Protection of Minors
jlive strictly provides services only to individuals aged 21 or older. We place the highest priority on protecting minors.
We verify age during registration and no one under 21 may create an account. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.
We do not knowingly collect any personal information from minors. If a parent or guardian suspects their child is using our platform, please contact us immediately.
10. Policy Changes and Updates
jlive may periodically update this privacy policy as needed. The policy may change due to changes in law, the introduction of new services, or technological developments.
For significant changes, we will notify you by email or through a clear notice on the platform. Continuing to use the platform after a change means you consent to the updated policy.
We recommend that you review this page regularly to stay up to date with the latest policy. You can check the "Last Updated" date at the top of the page to see when the policy was last revised.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is ready to assist you with any matter.
Email Support
Live Chat Support
24/7 live chat available in Bengali
Response Time
Usually within 24 hours
Your Privacy Is Our Commitment
Your trust in jlive is our greatest asset. We promise that your information will always be kept secure and will never be misused.
Fair play, transparency, and user protection — these values are the foundation of jlive.